Whites fans invaded the pitch in protest prior to Sunday's friendly game with third division Badrasheen, which ignited a row with the players.

"The true fans of Zamalek should get behind us in times of difficulty. They should back the players instead of fighting," Refaat told Filgoal.com.

"We understand the fury of the supporters, but I doubt that that those are our true fans.

"We need support in the upcoming period because we have some important games to come."

Zamalek's elimination from the CAF Champions League was specifically annoying for supporters, but the crisis escalated after the recent league defeat to Olympic.

Reiner Hollmann's team were embarrassingly beaten 3-1 at home by the Alexandrian minnows, who could have registered a more comprehensive scoreline as well.